Business Systems Specialist
Date and time is TBD
|Stratford Co-Working Space
How to provide stellar customer service with a CRM!
We're talking about relational databases!! WOOHOO! It may not sound exciting but it will be super important for your business.
Time & Location
Date and time is TBD
Stratford Co-Working Space, 45 Cambria St Upper, Stratford, ON N5A 5R9, Canada
About the event
Do you engage with numerous clients, customers or vendors in your business?
Do you have trouble keeping track of who everyone is, where they work, and all the ways they've engaged with your business?
Do you want to keep your customers engaged and provide exceptional customer service?
If you answered yes to any of the above, you need a CRM.
In this workshop you'll learn what a Customer Relationship Manager is and how it can help you stay organized while providing customer service that goes above and beyond expectations. You'll also learn how to evaluate CRMs so you get the right one for your business.
You'll be introduced to a few CRM software options ranging in simple to complex. I'll also introduce you to alternative software that can be customized to meet your CRM and other business needs.
This workshop will introduce you to the concept of a Data Model and give you some tips and tricks that you can implement right away to better manage your contacts.